Tan Kim Hock Product Centre Sdn Bhd (Tan Kim Hock) - A Brand Since 1970's and a company since 1995.

Welcome to the FAQ page here lies some of your queries

Billing

NO, we don’t take any credit card transaction fees or any minimum amount to spend.

YES, all listed products are inclusive of 6% GST.

You can cancel the order and you will get the refund if the product is not yet processed. Unfortunately, there is no refund if the product is already on the way to your shipping address.

Yes, you can. We understand in some circumstances you would like to buy the products as a gift to your friends and family. Please provide the accurate shipping address to ensure the product is successfully delivered.

Currently we only accept Credit Card and PayPal.

Product

Unfortunately, we cannot guarantee the same product variety between the retail and online store. As the variation of products are different in different branches and retail stores. All the online products are solely provided by Headquarter Tan Kim Hock Product Centre Sdn Bhd at No.85, 87, 89, Jalan Bendahara, 75100 Melaka, Malaysia.

We are sorry to hear your bad experience on this. We will give you an equal value of voucher for you to exchange other products in our online store. Prior that, the Faulty and Defect item has to be returned to our retail store at No.85, 87, 89, Jalan Bendahara 75100 Melaka, Malaysia. We may not provide the exchange or refund service if the defected product is caused by human behaviour, miss usage or delivery service providers.

Shipping

We welcome all the orders from Labuan, Sabah, and Sarawak with each single item will included  RM 8 shipping fee.

Yes, we do have the tracking panel for you to check the status from our shipping partners. The tracking number will be attached together with the order email distributed from this store.

We will normally ship your item the next working day from your order date. You can expect your item between 3-5 days in Malaysia.

Yes, we do provide delivery services to oversea countries (certain), which include Brunei, China,  Hong Kong, Indonesia, Macao,  Singapore,  Taiwan, and Thailand. Kindly call us to place an order. NOTE: This is subject to the local import/export terms which consumer has to clarify with local authority. We will not responsible for any item rejection or tax charges. We recommend only dried food or pack to ship oversea.

We provide two options, standard shipping and retail store pick up.

Support

Yes, our store has implemented a SSL security layer (HTTPS) for encrypted connection and store at a dedicated server with regular maintenance and backup.

Our website is designed to fit all the mobile devices. NOTE : We DO NOT have any mobile application for the store.

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