Our policy lasts 14 days. If 14 days have gone by since your purchase, we can’t offer you a refund but limited only to exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Several types of goods are exempt from being returned. Perishable goods such as food. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* NON-Tan Kim Hock Brand Products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase (order ID) from our e-commerce site.Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email or make a phone call to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit voucher will automatically be given to your email (Account ID of our online store) that you can redeem on your next purchase.
Unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and ship your item to: 85, 87, 89, Jalan Bendahara, 75100 Melaka.
To return your product, you should mail your product to: 85, 87, 89, Jalan Bendahara, 75100 Melaka.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over RM75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.